SPA Services & Products International

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We believe that by providing proactive training methods, a better understanding of each participant and of his/her responsibility within the work place will ultimately be developed. Quality training creates positive attitudes amongst both personnel and management ultimately increasing morale and productivity for your business. It is a win-win-win!
We believe effective training programs should be highly personalized and tailor made.
A dedicated team of highly knowledgeable and professional trainers is the backbone of PT Elan. Facilitators are committed to interactive, educational and fun sessions that drive home the lesson to be learned in such a way that has the greatest impact on your operations and guests.
Elan’s trainers are international in background hailing from Canada, Australia, the United Kingdom, the U.S.A. and Indonesia.
We are “Global in Thinking - Local in Understanding”.

Our Philosphy

Our Philosophy is to: Always create training programs that are tailor made for the clients’ specific needs, combining professional training skills with results. Whenever possible, conduct post training course assignments to maintain the standards. Maximize the potential capability and understanding of each participant by focusing on small-scale numbers of participants. Design courses to motivate and inspire individuals to have a greater understanding of their role in the success of an organization. Help individuals to challenge their limits but still be within their abilities and, therefore to increase their interests and commitment. Design courses with feedback response on the effectiveness of the training course, as well as individual understanding.
		Next: Butler Training

Butler Training

In collaboration with Magnum Butlers and world renowned and highly respected trainer and author Ms. Josephine Ive, PT Elan provides the highest quality training services in the following areas:

Butler Service

Clients wishing to provide their guests with a highly personalized level of service experience, a desire to return and to promote your facilities must be provided with exceptional service.
Our butler training can be provided as both an exclusive program or as an open course for other companies in which to participate.

Luxury Yachts Training

We aim to see our students provide 7 star services on Luxury Cruise Liners and Super Yachts.

Programs are typically 2 weeks in duration and they cover the following major topics:

On Board Provisioning and Stowage
In-Cabin Etiquette
Understanding Luxury Food and Beverage
Preparation, Menus and Service of Luxury Yacht Cuisine

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Our Philosophy

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Luxury Properties Guest Services

Luxury Properties Guest Services

Luxury Properties Guest Services This intensive Exceptional Customer Service for Guest Relations Personnel covers communication skills, cultural differences, grooming, and hygiene and customer complaints by focusing on situational analysis, role-play and video assessment.
Previous: Butler Training		Next: Public/Guest Room Announcements

Public/Guest Room Announcements

Public / Guest Room Announcements Enunciation for Public Announcements is designed to improve pronunciation and intonation for all employees whose voices are heard on a PA system. This intensive program utilizes the skills of two trainers plus a two week on the job follow up session. This program is designed especially for airports and airlines, corporate video voice-overs and in-house hotel TV promotions.
Previous: Luxury Properties Guest Services		Next: Basic Sales Tecniques

Basic Sales Tecniques

Basic Sales Tecniques These intensive courses are designed for employees who have direct personal contact with customers to sell and up-sell; a must for hotels especially in Food and Beverage, Front Office and Sales Departments. Basic Sales I is a tailor made program utilizing extensive role plays and analysis through video and group evaluations. Basic Sales II is an advanced follow up program.
Previous: Public / Guest Room Announcements		Next: Mystery Guest / Silent Shopper

Mystery Guest / Silent Shopper

Mystery Guest / Silent Shopper We believe there is only one way to ensure your guests are receiving the services and products they have come to expect and which are in place in various outlets and facilities- and that is by checking and re-checking! This is a highly effective program that highlights your training, service delivery and evaluates if they meet your expectations. The condition of your facilities as viewed from a guest perspective and recommendations on what is necessary for management to implement and or address.
Previous: Basic Sales Tecniques		Next: Mystery Passenger

Mystery Passenger

Mystery Passenger Specifically designed for the airline industry, the Mystery Passenger program evaluates every aspect of air travel; reservations, check-in, boarding procedures, in-flight service and entertainment, to arrivals. It is definitely an invaluable tool for providing superior passenger services and attention to detail.
Previous: Mystery Guest / Silent Shopper		Next: Specialist Seminars

Specialist Seminars